“Personal information” is information or an opinion that is capable of reasonably identifying an individual, whether that information or opinion is true or not.
“Sensitive information” includes, for example, personal information which is information or an opinion about your racial or ethnic origin; or your membership of a professional association, trade association or trade union, or health and genetic information about an individual.
Wellcentred collects both personal and sensitive information.
The type of information we collect from you will depend upon the type of interaction you have with us. Broadly speaking, the types of personal information that we collect may include that from individuals contacting us for information about pilates and our services. For example, your name; contact details (including mobile phone, telephone and email); age; gender; health and medical information; lifestyle information which relates to exercise and such other information which is relevant and necessary to providing our products and services;
We collect information from you in various ways, including at different places and times on our Website. We endeavour to limit the personal information we collect to that which is necessary for your interaction with us. Some services provided through the Website require your email address and may involve disclosing some personal information about you. This is to allow Us to respond to a query or provide you with information that you have requested. You will also have the option to provide other personal information voluntarily. When collecting your personal information, we take reasonable steps to make you aware of the purposes for which the information is being collected by us.
We may collect your personal information when you do any of the following, for example:
We will only collect sensitive information where it is necessary for the purposes of providing you with a specific product or service. If not required, we will not collect sensitive information. Any sensitive information is collected in accordance with the APPs.
We may also collect your personal information from third parties. This may include (but is not limited to) the collection of your personal information from someone duly authorised to act on your behalf, such as a family member or your carer.
We may also collect personal information about someone else from you. For example, you may wish to purchase a service and have it sent to another person so you may provide us with personal information about that person. Where you provide us with personal information about other people, you must have their consent to do this, and to provide it on their behalf. If not, you must tell us.
We will inform you of the main reasons for collecting your personal information at the time we request it. The purposes for which we will generally collect and use your information include but are not limited to:
We may disclose your personal information to third parties in particular circumstances including to:
Access to your personal information by third party service providers is limited to the information reasonably necessary in order for the service provider to perform their limited function for us. We also require that these service providers:
We may also provide your personal information to others, if required or permitted to do so by law, in accordance with the APPs. We will only disclose your personal information:
We do not routinely disclose personal information to overseas recipients however some of our third party providers may be located in the USA.
In addition to the above, our Website may collect location data.
From time to time, we may use data collection devices such as ‘cookies’ in conjunction with our website. Cookies are commonly used on the internet. They are a small file placed onto a device by a server. A cookie can later be identified by a server. We may use both ‘persistent’ and ‘session cookies’. We may evaluate the cookie information collected to measure the effectiveness of our advertising and how visitors use our site. Any information that is collected in this way is used in an aggregated form; we do not use it to identify you as an individual.
Most of our online resources use sessions and/or cookies. If you wish, you can configure your browser so it does not accept cookies, but this may affect the functionality of the Website.
Where possible, you have the option of interacting with us anonymously or by using a pseudonym. Whilst you are entitled to interact with us anonymously or by using a pseudonym, we will likely need to know who you are in order to respond to your query or provide you with our products or services.
From time to time, we may use the information we collect from you to let you know via mail, SMS, email, telephone or online about our news, products and services. Wellcentred will not sell or rent any information about you. Some promotions may involve a third party. When you sign up for these promotions, we will provide your name and contact details only to the outside organisation to provide this service.
If you do not want to receive any direct marketing materials from us, you can choose to opt out by either:
We will store your personal information in a number of ways including:
Our cloud servers are located in Australia and USA.
The Website will endeavour to take all reasonable steps to ensure your personal information is kept secure, accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure.
We cannot give an absolute assurance that the information you provide to Us will be secure at all times. You accordingly do so at your own risk and We will not be held responsible for events arising from unauthorised access to your personal information.
We will take reasonable precautions to ensure that the personal information that we hold about you is protected against any unlawful use, unauthorised access, modification or disclosure. These precautions include:
While we undertake reasonable steps to protect your personal information, no guarantee can be given that information sent over the internet is always 100% secure. Sending and receiving information over the internet is at the user’s own risk, however we will take all reasonable steps to ensure your data security once we receive it.
Once personal information is no longer required by us for the purposes for which it was collected or held or otherwise in accordance with the APPs, we will take all steps that are reasonable in the circumstances to ensure that it is either destroyed or de-identified.
You can request access to the personal information we hold about you at any time by contacting us using the Contact Details noted below and we will provide you with that information unless we are prevented by law from giving you that access. If we are unable to provide you with the requested information, we will provide you with a written explanation.
Where access is granted to your information, we may charge a reasonable fee for such access and if we do, we will advise you of the fee prior to proceeding with the request.
We take reasonable measures to ensure that the personal information we hold about you is accurate and up to date. Under the Privacy Act, you also have a right to request that we correct information. If you believe your personal information is not accurate and up to date, we would encourage you to inform us by contacting us using the Contact Details noted below. We will promptly update any information that is incorrect and confirm to you when we have done so. If we do not agree to make the requested changes to your personal information, you may make a statement about the requested changes and we will attach it to your record.
We are committed to resolving any complaints you may have regarding privacy issues; please contact us at any time by using the Contact Details noted below.
Our representative will be in contact with you regarding your complaint and will let you know who will be assisting you, their contact details and the expected resolution date of your issue during work hours.
If the issues raised are more complicated, we may ask you for additional documentation to help resolve the issue. In turn, we will keep you updated on the progress of your complaint. We will try to answer any questions you may have, correct any error on our part or resolve any complaint or concern that you may have about our information handling practices. We will usually provide our response within 30 days of receiving your complaint.
If we do not resolve a complaint to your satisfaction, you also have the right to complain to the Office of the Australian Information Commissioner (OAIC) using the Contact Details noted below.
A Commonwealth identifier is a Commonwealth Government or Commonwealth Government agency designated identification number such as your Tax File Number (TFN) or Medicare number.
We do not use Commonwealth identifiers as a means of identifying the personal information that we may have collected about you.
PO Box 600
Milsons Point NSW 1565
Australian Information Commissioner
Mail: GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Last Updated: 1 August 2018